If the electric assistance is not working follow these steps
- Step 1: Verify if the word "ASSIST" appears on the screen below the assistance level. If not keep pressing the "+" button until "ASSIST" appears.
- Step 2 : Verify automated assistance by pressing (long press) the "DOWN" button.
A: If assistance works, the problem comes from the pedal sensor. Go to Step 2
B: If assistance does not work, go to Step 3
- Step 3: Try to adjust or clean the sensor. If does not work we will send you a new sensor.
Step 4: We replace the bike.